Brutta sorpresa per correntisti BNL-BNP Paribas: addebiti multipli e conti azzerati. Diversi correntisti BNL-BNP Paribas hanno avuto una brutta sorpresa.
Addebiti multipli: molti clienti hanno visto addebitare sul proprio conto corrente la stessa cifra più volte, in alcuni casi fino a 10 volte.
Conti azzerati: altri correntisti hanno addirittura trovato il proprio conto completamente azzerato.
La causa del problema è stato un errore tecnico del sistema informatico della banca. BNL-BNP Paribas ha immediatamente riconosciuto il problema e si è scusata con i clienti per il disagio.
La banca ha lavorato tempestivamente per risolvere il problema:
Entro le 11:00 del 30 marzo, gli addebiti multipli erano stati cancellati.
Entro le 14:00 del 30 marzo, i conti azzerati erano stati ripristinati.
BNL-BNP Paribas ha inoltre assicurato che:
Rimborserà eventuali spese accessorie (come commissioni di scoperto) sostenute dai clienti a causa del problema.
Invierà una comunicazione a tutti i clienti interessati per spiegare l’accaduto e le misure adottate.
Ecco alcuni consigli per i correntisti BNL-BNP Paribas che hanno avuto problemi:
Controlla il tuo conto corrente online o tramite l’app della banca.
Se hai trovato addebiti multipli o un saldo azzerato, contatta la banca.
Conserva la documentazione relativa al problema (ad esempio, screenshot del tuo conto corrente o e-mail della banca).
Se hai dubbi o domande, puoi contattare BNL-BNP Paribas attraverso i seguenti canali:
Numero verde: 800.90.22.22
Sito web: https://bnl.it/it
App mobile: BNL BNP Paribas
Aggiornamento:
BNL-BNP Paribas ha comunicato che il problema è stato risolto e che tutti i clienti sono stati risarciti. La banca ha inoltre annunciato che sta adottando misure per evitare che un problema simile si verifichi in futuro.
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